The Evolution of Crystal Luxury continues in November 2018 as the 68,000-ton Crystal Serenity undergoes her own multi-million-dollar transformation to welcome just 980 guests with more suites and penthouses, exciting new culinary options with open seating, and expanded technologies including free, unlimited Wi-Fi. Crystal Serenity shares the international spotlight with Crystal Symphony as the world\u2019s two most awarded luxury ships.<\/p>\n\n\n\n
TIPPING POLICY<\/p>\n\n\n\n
With Crystal\u2019s\nall-inclusive cruising, complimentary gratuities for housekeeping (Penthouse\nButler, Penthouse Attendant, Stateroom Attendant and Trainee Stateroom\nAttendants), bar and dining staff (including specialty restaurants and in-room\ndining service staff) are included.<\/p>\n\n\n\n
If you would like to present\ngratuities for other service personnel, please do so at your discretion, or if\nyou have any questions regarding gratuities, please contact the Reception Desk\non board.<\/p>\n\n\n\n
Crystal suggests an 18%\ngratuity for Crystal Spa & Salon services, which will be automatically\nadded to your bill and charged to your shipboard account for your convenience.<\/p>\n\n\n\n
PUBLIC ROOMS<\/p>\n\n\n\n
STATEROOM\nAMENITIES<\/p>\n\n\n\n
ENTERTAINMENT<\/p>\n\n\n\n
OTHER\nFACILITIES<\/p>\n\n\n\n
– Conference and\nmeeting facilities are available on board. Select administrative services are\navailable upon request for a nominal charge. For guests’ convenience, 24-hour\nWi-Fi access is also available throughout the ship, reception permitting.<\/p>\n\n\n\n
– A trained\nphysician and medical staff are on call 24 hours a day. The professional\nservices of this staff, as well as certain medications, are available on board\nat reasonable costs. Guests requiring ongoing medication, or having specific\ndietary needs, are advised to bring an ample supply of medication or dietary\nsupplements with them in their carry-on luggage.<\/p>\n\n\n\n
SPORTS, HEALTH\nAND FITNESS<\/p>\n\n\n\n
CHILDREN AND\nTEENS<\/p>\n\n\n\n
– On all\nsailings and depending on demand, in-stateroom babysitting services for\nchildren 1 year and older are available on a first-come-first-served basis.\nFees apply. Arrangements can be made through the Concierge located at the\nReception Desk.<\/p>\n\n\n\n
– Crystal ships\nfeature a fully supervised Junior Activities program for kids between the ages\nof 3 and 17 on Holiday voyages and nearly all summer sailings, each with\ndedicated play areas for both young kids and teens. Children are supervised\nduring their activities with the Junior Activities Directors, and children with\nparents\u2019 permission are free to come and go as they please. The Junior\nActivities program is not intended to be utilized as a babysitting service or\ndaycare facility. Children under the age of the 3 must be supervised by a\nparent or guardian at all times.<\/p>\n\n\n\n
DINING<\/p>\n\n\n\n
SHIPBOARD\nPOLICIES<\/p>\n\n\n\n
– Complimentary\ninternet and Wi-Fi access is available on board throughout the ship. Crystal\nCruises encourages you to bring your own device\/s with you to use during your\nvoyage. Once on board, please connect to Crystal’s complimentary Wi-Fi. Certain\napplications (apps) available on personal phones and other devices are\nsatellite dependent and thus subject to interrupted availability.<\/p>\n\n\n\n
– Crystal\nCruises is unable to accommodate women past their 24th week of pregnancy.<\/p>\n\n\n\n
– Crystal\nCruises kindly asks all guests to observe the non-smoking areas on board which\nhave been created for the comfort and enjoyment of everyone.<\/p>\n\n\n\n
Indoor smoking is permitted\nonly in the Connoisseur Club smoking lounge. Smoking is prohibited in all other\nindoor areas of the ship including all other public rooms, lounges, corridors\nand restaurants, as well as all staterooms, suites and verandahs. Please note,\nif smoke is detected in a stateroom or suite, a cleaning fee of $250 per\nincident will be billed to your account.<\/p>\n\n\n\n
Outdoor smoking is allowed in\na limited number of designated spaces as follows:<\/p>\n\n\n\n
Cigarette Smoking\n(including electronic cigarettes):<\/strong><\/p>\n\n\n\n Cigar and Pipe Smoking:<\/strong><\/p>\n\n\n\n – Guest requiring a special diet, including any food\nallergies, or needing specific food items during their cruise, should submit a\nwritten dietary request to the Onboard Guest Services Department, either by fax\nat (310)785-3975 or via email to onboardgstsvcs@crystalcruises.com, at least 90\ndays (3 months) prior to sailing. Guests must confirm arrangements with the\nFood and Beverage staff on the day of embarkation. There may be a charge for\nsome special requests, as well as any applicable shipping fees.<\/p>\n\n\n\n A wide choice of pre-packaged kosher-certified meals,\nincluding meats, seafood, and poultry, as well as white and red kosher wines,\nis available on a limited basis, on every itinerary. All chefs, kitchen, and\ndining staff have been trained in kosher food preparation, handling, and servicing.\nOnly kosher pots, pans, and utensils are used, and plates, silverware, and\nglassware are washed separately. Due to limited provisioning resources, the\nnumber of guests per cruise who may partake in a kosher-style program is\nrestricted to 20. Guests whose diet requires, or who wish to dine kosher-style,\nmust provide Crystal Cruises with advance notice at the time of the initial\nreservation, and no less than 90 days prior to sailing. Crystal will do all\nthey can to ensure guests’ needs are met. Due to limited availability,\nkosher-style dining is subject to confirmation from Crystal Cruises.<\/p>\n\n\n\n – Guests with any disability, including those\nprimarily confined to wheelchairs or scooters, are medically oxygen dependent,\nare hearing impaired or use service animals, must notify Crystal Cruises at the\ntime of booking as they may be required to submit forms for Release and\nIndemnity directly to Onboard Guest Services, by fax to 310-785-3975 or via\nemail at onboardgstsvcs@crystalcruises.com, prior to sailing.<\/p>\n\n\n\n For complete details and guidelines, guests who have\nspecial requirements, physical challenges or need oxygen should refer to the\nOnboard Accessibility Guide. If a guest would like a hard copy of the Onboard\nAccessibility Guide, they may request it through the Onboard Guest Services\ndepartment.<\/p>\n\n\n\n Guests must bring their own wheelchair or electric\nscooter that does not exceed 22″ wide. Please note:<\/em> Crystal\nCruises reserves the right to limit the number of electric scooters on board.<\/p>\n\n\n\n Crystal’s ships were designed to be accessible for the\nphysically challenged, with ramp access to most decks and public areas. Ships\u2019\nelevators can accommodate most wheelchairs, motorized wheelchairs or\nelectrically-powered scooters that do not exceed 22″ wide, allowing access\nto all public decks. It is strongly recommended that the guest be accompanied\nby a traveling companion for better access to all areas on and around both\nCrystal ships, as well as ashore.<\/p>\n\n\n\n Certain staterooms offer extra-wide doors, fully\nwheelchair-accessible bathrooms and wheelchair-accessible closets with\nlow-fitted hanging rods. Some suites offer limited wheelchair access to\npersonal facilities. Staterooms and suites designated for guests with\ndisabilities are subject to availability and must be reserved prior to boarding\nthe ship.<\/p>\n\n\n\n Going Ashore<\/strong> The onboard Shore Excursions staff is able to assist\nwith recommendations on which Crystal Adventures tours, if any, are best suited\nfor guests with physical challenges or disabilities.<\/p>\n\n\n\n Additional conditions may apply and should be\ndiscussed in detail with Onboard Guest Services at time of booking.<\/p>\n","protected":false},"excerpt":{"rendered":" Crystal Cruises\u00ae: Crystal Serenity\u00ae The Evolution of Crystal Luxury continues in November 2018 as the 68,000-ton Crystal Serenity<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/crystal-world-cruises.com\/index.php?rest_route=\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crystal-world-cruises.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crystal-world-cruises.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crystal-world-cruises.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crystal-world-cruises.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17"}],"version-history":[{"count":1,"href":"https:\/\/crystal-world-cruises.com\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":18,"href":"https:\/\/crystal-world-cruises.com\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions\/18"}],"wp:attachment":[{"href":"https:\/\/crystal-world-cruises.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nAs some ports of call are anchorage ports and others may be challenging,\ncertain physical conditions may preclude guests requiring wheelchairs or\nscooters from going ashore, especially in tender ports. This decision is made\nat the discretion of the ship\u2019s Captain for safety reasons and is binding.<\/p>\n\n\n\n