MOZART Infos

Crystal Cruises®: Crystal Mozart™

Crystal River Cruises is redefining the European river experience, with the most spacious, state-of-the-art fleet of River Ships on the continent. Every aspect of your Crystal sojourn is carefully crafted to provide an unparalleled experience with award-winning, six-star service, all-inclusive amenities, an abundance of overnight stays for more immersive exploration, and expertly curated shoreside excursions. Together, they deliver an elevated, highly personalized experience unlike any river cruise that’s come before.

TIPPING POLICY

Gratuities are part of the all-inclusive Crystal River Cruise experience, and are not expected. If you would like to provide a gratuity for service beyond your expectations, you may do so at your own discretion.

PUBLIC ROOMS

  • Bar(s)/Lounge(s)
  • Library
  • Piano Bar
  • Show Lounge

STATEROOM AMENITIES

  • Bath Robes
  • Butler Service
  • Complimentary Bottled Water (and/or Other Beverages)
  • Direct Dial Phone
  • Flat Screen TV
  • Hair Dryer
  • In-Stateroom Movies
  • Luxury Bedding
  • Minibar and/or Refrigerator
  • Nightly Turndown Service
  • Private Bathrooms
  • Private Safe
  • Showers and/or Bath Tubs
  • Sitting Area
  • Slippers
  • Spacious Closet(s)
  • Suites
  • Vanity/Desk
  • Wi-Fi

– 24-hour complimentary, unlimited Wi-Fi/Internet

ENTERTAINMENT

  • Complimentary Private Events
  • Educational/Enrichment Programs
  • Guest Lecturers
  • Local Entertainment in select ports

OTHER FACILITIES

  • Concierge Desk
  • Infirmary / Medical Center

– There are no medical facilities or doctor on board Crystal River Yachts. Medical service can be called easily from shore if required.

  • Laundry Room

– Complimentary self-service Guest Laundry – including washing machines, detergent, fabric softener, dryers, irons, and ironing boards – is provided on board.

  • Laundry Service (nominal fee)

– Laundry services may be arranged through your Stateroom Attendant or your Butler.

SPORTS, HEALTH AND FITNESS

  • Cardio Equipment
  • Fitness Center
  • Free Weights
  • Sauna
  • Steam Room
  • Yoga and/or Pilates Instruction

DINING

  • 24-hour Room Service
  • All Beverages Included In Cruise Fare
  • Casual Dining Venue(s)
  • Dining Style: Flexible Dining Options
  • Dining Style: Open Seating
  • Formal Restaurant(s)

SHIPBOARD POLICIES

  • Electrical

– Power sockets accommodate 110/220v.

  • Internet Access

– 24-hour complimentary, unlimited Wi-Fi/Internet

  • Language

– All communications onboard are conducted in English. Crew members are fluent in English, as are all local guides.

  • Medical Emergencies

– There are no medical facilities or doctor on board Crystal River Yachts. Medical service can be called easily from shore if required.

  • Pregnancy Policy

– Crystal Cruises is unable to accommodate women past their 24th week of pregnancy.

  • Smoking Policy

– Smoking is allowed in designated smoking areas. Smoking is not allowed in public rooms, suites, or any area that is not a designated as a smoking area.

  • Special Dietary Needs – Advance Notice Required

– Guest requiring a special diet, including any food allergies, or needing specific food items during their cruise, should submit a written dietary request to the Onboard Guest Services Department, either by fax at (310)785-3975 or via email to onboardgstsvcs@crystalcruises.com, at least 90 days (3 months) prior to sailing. Guests must confirm arrangements with the Food and Beverage staff on the day of embarkation. There may be a charge for some special requests, as well as any applicable shipping fees.

  • Wheelchair Access & Special Needs

– Guests with any disability, including those primarily confined to wheelchairs or scooters, are medically oxygen dependent, are hearing impaired or use service animals, must notify Crystal Cruises at the time of booking as they may be required to submit forms for Release and Indemnity directly to Onboard Guest Services, by fax to 310-785-3975 or via email at onboardgstsvcs@crystalcruises.com, prior to sailing.

For complete details and guidelines, guests who have special requirements, physical challenges or need oxygen should refer to the Onboard Accessibility Guide. If a guest would like a hard copy of the Onboard Accessibility Guide, they may request it through the Onboard Guest Services department.